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FAQ Ticketing FIFF22

These FAQ should answer any questions you might have about our ticketing and seat booking process for FIFF22. Of course, if you do not find the answer you are looking for, our team will be happy to help.

You will find answers to your questions on the COVID-19 prevention and control plan for FIFF22 in our separate FAQ Covid.

You can purchase your passes and find the price list 2022 on the "Tickets & Passes" page.
 

BUYING TICKETS AND BOOKING SEATS

How do I buy tickets online?

  1. Go to the Festival programme on the FIFF website, select your preferred screening and click on “add to cart”.
    FIFF22 - reservation de place
  2. Select the seat or seats you wish on the plan.
    FIFF22 - plan de salle
  3. Select the price for each of the seat you chose and validate your selection to add those bookings to your shopping cart..
    FIFF22 - choix du tarif
  4. The tickets will be added to your cart. At the end of this process, click on the cart to proceed to the checkout.
    FIFF22 - panier d'achat
  5. Complete each step of the order process. At the end of this process, an order confirmation message will appear on your screen.

You can pay online with Visa, Mastercard, Postcard, Postfinance, TWINT and PayPal. 
Users of the FIFF app can also pay with Apple Pay and Samsung Pay.

Your tickets will be sent to the e-mail address you have provided.

You can set up an account with the same e-mail address to view your ticket purchases in your online FIFF account or in the FIFF app.
FIFF22 - compte en ligne

How do I book seats if I have a Festival pass, an accreditation, a 5-entries pass or a Daily pass?

You must book a seat prior to each screening. No booking means no admission.

You will need to enter your TicketID to book your seats. You will find the ID on your pass.

  1. Go to the Festival programme on the FIFF website, select your preferred screening and click "add to cart".
    FIFF22 - reservation de place
  2. Pick the seat or seats you wish on the plan.
    FIFF22 - plan de salle
  3. For each seat that you book, you can choose to add it to your pass or pay for the booking separately.
    FIFF22 - ajout TicketID
  4. Complete each step of the order process. At the end of this process, an order confirmation message will appear on the screen.
    FIFF22 - confirm abonnemetn

As soon as you have confirmed your order, your seats will be automatically added to your pass. Before you enter your chosen screening, you will be asked to show the QR code on your pass to FIFF staff.

You can view your seat bookings in your online FIFF account (registration required) or in the FIFF app.
FIFF22 - compte en ligne

I have an invitation. How do I book my seat?

You will need to enter your TicketID to book your seats. You will find the ID on your invitation.

You must book a seat prior to each screening. No booking means no admission.

  1. Go to the Festival programme on the FIFF website, select your preferred screening and click "add to cart".
    FIFF22 - reservation de place
  2. Pick the seat or seats you wish on the plan.
    FIFF22 - plan de salle
  3. For each seat that you book, you can choose to add it to your pass or pay for the booking separately.
    FIFF22 - ajout TicketID
  4. Complete each step of the order process. At the end of this process, an order confirmation message will appear on the screen.
    FIFF22 - confirm abonnemetn

As soon as you have confirmed your booking, it will be integrated in the QR-code on your invitation. Before you enter your chosen screening, you will be asked to show the QR code on your invitation to FIFF staff.

You can view your seat bookings in your online FIFF account (registration required) or in the FIFF app.

I have booked seats using my Festival pass/accreditation pass/5-entries card/daily pass/invitation, but I haven't received my tickets. Is this normal?

Yes, this is normal because our ticketing system does not issue your tickets as electronic files if you book them with one of the above passes/invitations. . The system generates a code for each booking made using your TicketID and stores on it on your pass/invitation.

Because your bookings are linked to this TicketID, all you need to do is show the QR code on your pass/invitation to FIFF staff before entering the screening.

You can view your seat bookings in your online FIFF account (registration required) or in the FIFF app.

When will the FIFF ticket offices open?

The Festival ticket offices will not open until Monday 14th March.

  • A ticket office will open in the main atrium of the Fribourg Centre shopping mall. It will open on Monday 14th March and will remain open during the centre's normal business hours for the duration of the Festival. Please note that on Saturday 27th March, the centre will close at 4 pm.
  • The FIFF ticket offices in the ARENA will open on the evenings of 18th March; they will open on Saturday 19th in Rex cinemas. After these dates, they will remain open for the duration of the Festival.
  • There is no ticket office at the Festival Center at Nouveau Monde.

Can I buy multiple tickets at different prices for the same screening?

Yes. If you are buying tickets for several people and some are eligible for a discount, simply select the admission price that applies.
FIFF22 - choix du tarif

Holders of a discounted ticket will be required to show proof of eligibility before entering each screening. Please remind them to bring proof with them to the screening. 

Are there discounted tickets and who is eligible?

FIFF offers several types of discounted ticket. Go to the FIFF online programme where you will find a price list under each screening.

Important: If you have a discounted ticket, you will be asked to show proof of eligibility before entering the screening. If you have purchased multiple tickets, including discounted tickets, please remember, or remind the person concerned, to bring proof of eligibility to the screening.

Can I exchange or get a refund on my ticket?

Tickets cannot be returned or exchanged, unless the event is cancelled.

I would require someone to help me with my bookings. Does FIFF offer personal help?

A ticket office will be open as of 14th March in the main atrium of Fribourg Centre shopping mall. This year, the Festival hired Guardian Angels. Those persons will help you specifically with our online ticketing and booking system. They are available from 13:30 to 16:00 in FIFF’s space in the shopping centre on the following dates:
Thursday 17th, Friday 18th, Monday 21st, Tuesday 22nd and Wednesday 23rd March.

If you are not at ease with computers, websites and online booking, we suggest you to visit the Guardian Angels of FIFF.

You can call 026 347 42 01 as well. Before the Festival, we answer your calls from Monday to Friday between 9:00 and 12:00 and between 13:30 and 17:00. During the Festival, from 18th to 27th March, we answer your calls between 9:00 and 19:00.

 

 ONLINE ACCOUNT AND BOOKINGS 

What is the use of the online account?

The online account of FIFF gives you access to your ticket purchases, your bookings and the films and screenings saved in your favorites.

People using a pass, an accreditation, an invitation, a 5-entries card or a daily pass, will find their seat number for each booking. The online account allows one to display the QR code of one’s ticket on their phone to show it at the ticket checks.

How can I access my online account?

Computer: On FIFF’s website, you access your account by clicking on the “log in” icon situated at the top right of each page.
FIFF22 - acces compte

Mobile phone : On FIFF’s website, you access your account by clicking first on the three lines situated in the header in order to show the menu. At the bottom of the menu, click on the icon “log in”.
FIFF22 - acces compte mobile

Mobile app : Click on the icone « Tickets » at the bottom of the screen.

Where can I find my bookings?

In case you use an online account, you will find there all the seats you booked using the same e-mail address as the one of your account. The bookings are to be found on the “my tickets” page.

In case you do not use an online account, you can use the “login with TicketID” module. By entering your TicketID number and code, you will see and be able to manage all bookings linked to that TicketID.
FIFF22 - acces TicektID

Is it neccessary to set up an online account in order to find one’s bookings?

At the end of an online purchase, your tickets or passes are sent to you by e-mail. The online account gathers all the tickets that you purchased or booked using the same e-mail address.

Setting up an online account will make it easy to find the bookings made with passes, accreditations, invitations, 5-entries cards and daily passes. It is also possible to login with a TicketID to check the bookings linked to that TicketID.

I set up an account in 2021. Can I still use it?

Yes. In case you set up an account in July 2021, you can log in with that one.
A “forgot password” form is available in case you have indeed forgotten your password.

 

 PAYMENT 

What payment methods can I use?

The FIFF online ticketing service supports the following payment methods:
•    Carte Visa
•    Mastercard
•    Postcard
•    Postfinance
•    TWINT

The FIFF app supports the following payment methods:
•    Carte Visa
•    Mastercard
•    Postcard
•    Postfinance
•    TWINT
•    Apple Pay
•    Samsung Pay

What payment methods do the FIFF ticket offices accept?

Our ticket offices will not accept cash for the duration of FIFF21. However, you can pay with the following:
•    Carte Maestro
•    Carte V-Pay
•    Carte Visa
•    Mastercard
•    Postcard
•    TWINT

I don't have a credit card. How can I pay for my tickets online?

•    Postcard or Postfinance (for Postfinance customers)
•    Twint is also possible
•    Apple Pay or Samsung Pay (on FIFF-App)
•    Maestro or V-Pay
•    FIFF ticket offices will not be accepting cash in 2021.

Is it possible to book tickets online and then pay for them at a ticket office?

No.

 

 SEATING ARRANGEMENTS 

Why do I have to choose a seat when I buy a ticket?

The use of numbered seating was introduced at FIFF in 2021. It helped diminishing the size of waiting lines at the ticket checks and relieved festivalgoers who did not have to get in cinemas in advance to get their favourite seats anymore. Because it was a positive experience for everyone, FIFF have decided to go on with this system.

The booking of numbered seating is part of the purchasing process.

The same applies to group bookings. For example, if you are buying tickets for four people for the same screening, then you can book four seats next to each other.

As a matter of courtesy, we kindly request that you sit in the seats you have booked.

My friends and I want to sit together. Can I choose adjacent seats after I have bought the tickets?

No. The numbered seats you choose at the time of booking cannot be changed. Due to our prevention and control plan, our computerised booking system automatically leaves seats empty between different bookings.

If you want to sit with your family and friends, you need to make a group booking. Of course, you can book multiple seats for the same screening when you are buying your tickets. For example, if you are buying tickets for four people for the same screening, you can then choose four seats next to each other.

As a matter of courtesy, we kindly request that you sit only in the seats you have booked.

 

 TICKET CHECKS 

Do I have to print out my tickets/pass and are there ticket checks?

If you use a smartphone, there is no need to print out your tickets, Festival pass, 5-entries Pass or Daily Pass. With the booking page open, show your smartphone to FIFF staff so that they scan the QR code.

To make it easier for you, we recommend downloading the FIFF app and setting up an account. Your tickets, passes and seat bookings will be stored on the app, which means that you will be able to access them quickly before each screening.

I have a discounted ticket. Do I need to show proof of eligibility?

Yes, regardless of the discount you have received, you will be asked to show proof of eligibility before each screening.

  • Discounted tickets
    The following proof of eligibility must be presented to staff before entering the screening: members or Friends of the Festival Association, OASI/DI card, apprentices, students, unemployed.
  • CarteCulture and Pathé Pass
    You will be asked to show your CarteCulture card or Pathé Pass.
  • BCF Maestro card holders
    You will be asked to show your BCF Maestro card before entering the screening.
  • TPF (Frimobil)
    You will be asked to show your Swisspass and the Frimobil email with the discount offers before entering the screening.

Is there free seating?

FIFF uses allocated seating this year. You will be able to choose your seat when buying your ticket. The same applies to group bookings, i.e. you have to a book a seat for each ticket.

Your seat number is shown on your ticket. People with a pass, an accreditation, an invitation, a 5-entries card or a daily ticket will find their seat number in their online account, or by logging in with their TicketID on the website or the app, or by kindly asking the staff at the ticket checks.

As a matter of courtesy, we kindly request that you sit only in the seats you have booked.

 

 SPECIAL TICKETS AND OFFERS 

What is the "Cutscene" pass?

That pass gives you access to events of the Cutscene section. The Cutscene pass is required for the noetic venue on Sunday 20th March and for the test play of video games on the silver screen. For the latter, please book a time slot in advance on the Cutscene website: cutscene.ch

What is the "Mad Max Night" pass ?

That pass allows you to book seats for the four Mad Max movies screened during the night of the Saturday 26th to Sunday 27th March. Please book a seat for each screening using you TicketID.

The pass costs CHF 45.-, which is far less that the CHF 64.- you would pay purchasing four separate tickets. It is however possible to attend only one of the four screenings.

Tickets and passes give access to some special offers. What are those offers?

Receive entries to museums and discount on drinks in specific bars with you FIFF ticket or pass. Please visit the “Advantages” page of our website to discover the special offers of FIFF22.

What is the “Pub crawl” offer?

That offer is inspired by the film The World’s End which is screened at FIFF this year. Our offer invite you to enjoy a small pub crawl in four bars of the city on the day of the screening. It includes the following: one ticket for the film, four drinks in bars of Fribourg, a voucher for a snack, a map of the city to guide you.

The “Pub crawl” offer can only be purchased at the ARENA cinema ticket office.

 

 CONTACT 

If you have not found the answer to your question, please contact us by email (billetterie@fiff.ch) or telephone (026 347 42 01).

Before the Festival, we will answer your calls from Monday to Friday, from 9am to 12pm, and from 1.30pm to 5pm.

During the Festival, from 18 to 27 March, we will answer your calls from 9am to 7pm. 

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