Skip to main content

FAQ Ticketing FIFF23

These FAQ should answer any questions you might have about our ticketing and seat booking process for FIFF23. Of course, if you do not find the answer you are looking for, our team will be happy to help.

You can purchase your passes and find the price list 2023 on the "Tickets & Passes" page.


How do I book seats if I have a Festival pass, an accreditation, a 5-entries pass or a Daily pass?

You will be able to book your seats with passes and vouchers from 1st March 2023.

I have an invitation. How do I book my seat?

You will be able to book your seats with passes and vouchers from 1st March 2023.

Can I access all screenings and events of the Festival with the Festival Pass?

The Festival Pass gives access to every screening including the closing ceremony and the closing film (it requires 2 bookings). The access to the opening film of FIFF requires the purchase of a separate ticket.
It is mandatory to book a seat for each screening.

I have booked seats using my Festival pass/accreditation pass/5-entries card/daily pass/invitation, but I haven't received my tickets. Is this normal?

Yes, this is normal because our ticketing system does not issue your tickets as electronic files if you book them with one of the above passes/invitations. . The system generates a code for each booking made using your TicketID and stores on it on your pass/invitation.

Because your bookings are linked to this TicketID, all you need to do is show the QR code on your pass/invitation to FIFF staff before entering the screening.

You can view your seat bookings in your online FIFF account (registration required) or in the FIFF app.

When will the FIFF ticket offices open?

The Festival ticket offices will not open until Monday 6th March.

Are there discounted tickets and who is eligible?

FIFF offers several types of discounted ticket. Go to the FIFF online programme where you will find a price list under each screening.

Important: If you have a discounted ticket, you will be asked to show proof of eligibility before entering the screening. If you have purchased multiple tickets, including discounted tickets, please remember, or remind the person concerned, to bring proof of eligibility to the screening.

Can I exchange or get a refund on my ticket?

Tickets cannot be returned or exchanged, unless the event is cancelled.



What is the use of the online account?

The online account of FIFF gives you access to your ticket purchases, your bookings and the films and screenings saved in your favorites.

People using a pass, an accreditation, an invitation, a 5-entries card or a daily pass, will find their seat number for each booking. The online account allows one to display the QR code of one’s ticket on their phone to show it at the ticket checks.

How can I access my online account?

Computer: On FIFF’s website, you access your account by clicking on the “log in” icon situated at the top right of each page.
FIFF22 - acces compte

Mobile phone : On FIFF’s website, you access your account by clicking first on the three lines situated in the header in order to show the menu. At the bottom of the menu, click on the icon “log in”.
FIFF22 - acces compte mobile

Where can I find my bookings?

In case you use an online account, you will find there all the seats you booked using the same e-mail address as the one of your account. The bookings are to be found on the “my tickets” page.

In case you do not use an online account, you can use the “login with TicketID” module. By entering your TicketID number and code, you will see and be able to manage all bookings linked to that TicketID.
FIFF22 - acces TicektID

Is it neccessary to set up an online account in order to find one’s bookings?

At the end of an online purchase, your tickets or passes are sent to you by e-mail. The online account gathers all the tickets that you purchased or booked using the same e-mail address.

Setting up an online account will make it easy to find the bookings made with passes, accreditations, invitations, 5-entries cards and daily passes. It is also possible to login with a TicketID to check the bookings linked to that TicketID.



What payment methods can I use?

The FIFF online ticketing service supports the following payment methods:
•    Carte Visa
•    Mastercard
•    Postcard
•    Postfinance
•    TWINT

I don't have a credit card. How can I pay for my tickets online?

•    Postcard or Postfinance (for Postfinance customers)
•    Twint is also possible

Is it possible to book tickets online and then pay for them at a ticket office?




Do I have to print out my tickets/pass and are there ticket checks?

If you use a smartphone, there is no need to print out your tickets, Festival pass, 5-entries Pass or Daily Pass. With the booking page open, show your smartphone to FIFF staff so that they scan the QR code.

I have a discounted ticket. Do I need to show proof of eligibility?

Yes, regardless of the discount you have received, you will be asked to show proof of eligibility before each screening.

  • Discounted tickets
    The following proof of eligibility must be presented to staff before entering the screening: members or Friends of the Festival Association, OASI/DI card, apprentices, students, unemployed.
  • CarteCulture and Pathé Pass
    You will be asked to show your CarteCulture card or Pathé Pass.
  • BCF Maestro card holders
    You will be asked to show your BCF Maestro card before entering the screening.
  • TPF (Frimobil)
    You will be asked to show your Swisspass and the Frimobil email with the discount offers before entering the screening.



What is the "Cutscene" pass?

That pass gives you access to events of the Cutscene section.



If you have not found the answer to your question, please contact us by email ( or telephone (026 347 42 01).

Before the Festival, we will answer your calls from Monday to Friday, from 9am to 12pm, and from 1.30pm to 5pm.

During the Festival, from 18 to 27 March, we will answer your calls from 9am to 7pm. 

image en background

Conception: By the way studio - Développement: Agence MiNT

My account


Forgot password?

I don't have an account - Create an account

My account

Create an account

I already have an account - Login

Welcome on “My favorites” page!

Here you will be able to:

  • Find your screening selection
  • Easily add your screening selection to your cart

Now you can access your favorite and share them from all your browser by creating an account.

Register now

Have a good festival!


Login with a TicketID